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Frequently Asked Questions
How long does shipping take for my roses?â–¼
We ship our roses during the appropriate planting season for your zone. Once dispatched, delivery typically takes 3-5 business days via our specialist couriers.
What is your return policy for live plants?â–¼
If your rose arrives damaged or fails to thrive, please contact us within 14 days. We offer replacements or refunds to ensure your garden succeeds.
What payment methods do you accept online?â–¼
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal and Apple Pay for secure checkout.
How do you guarantee the quality of your roses?â–¼
Every David Austin rose is hand-graded and backed by our five-year guarantee. We ensure each plant is healthy, vigorous, and true to its variety.
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