Returns & Exchanges

At David Austin Roses, we take pride in the quality of our plants; if your roses do not arrive in peak condition or fail to thrive, we offer a 5-year guarantee and a straightforward 30-day return policy for garden accessories.

Return Process

• 1.
  Contact Customer Support

  Email our gardening experts with your order number and photos of the roses or items you wish to return or replace.

• 2.
  Receive Authorization

  Our team will review your request under our 5-year guarantee and provide a return authorization number and instructions for the next steps.

• 3.
  Pack Securely

  Place the unused items or dormant roses back into their original breathable packaging to ensure they are protected during transit.

• 4.
  Ship and Refund

  Affix the provided shipping label and drop the package at an authorized center; once received, we will process your refund or dispatch your replacement plants.